qbc88 Privacy Policy — Your Information Is Safe with Us

This privacy policy ("Policy") has been prepared on behalf of the qbc88 platform ("we", "our", or "qbc88") and applies to the website qbc88.cam. This policy describes what information we collect when you ("user", "you") use our platform, how it is used, with whom it is shared, and how it is kept secure.

qbc88 is committed to ensuring a safe, reliable, and transparent gaming environment for players in Bangladesh. Your personal information is handled with strict confidentiality, and we never sell your data to third parties.

By continuing to use our platform, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

qbc88 may collect the following types of information:

2.1 Registration and Identity Information

• Full name and username
• Date of birth (for age verification — minimum 21 years)
• Email address and contact details
• National ID or passport number (if KYC verification is required)
• Address details

2.2 Financial and Transaction Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Bonus and reward records

2.3 Technical and Device Information

• IP address and browser type
• Operating system and device identifier information
• Cookie and session data
• Platform activity logs (login times, game history, click patterns)
• Referral source (where you came from before visiting our site)

2.4 Communication and Support Information

• Records of conversations made via live chat and email
• Details of complaints and requests
• Feedback and reviews

qbc88 takes industry-standard technical and organisational measures to protect your personal information:

• SSL encryption: All data transmission is secured with 256-bit SSL/TLS encryption.
• Secure data storage: Your information is stored in encrypted form on secure servers.
• Access controls: Only authorised staff may access your information for specific, necessary purposes.
• Regular security audits: Our systems undergo regular security testing.
• Two-factor authentication: Two-factor verification is available for additional account security.
• Payment information security: We never store your complete payment details.

How long your information is retained depends on the type of information and the purpose it serves:

• Active account information: Retained for as long as your account remains active.
• Financial transaction records: Retained for a minimum of five (5) years as required by law.
• Identity verification documents: Retained for as long as necessary to meet legal obligations, even after account closure.
• Support communications: Generally retained for three (3) years after a matter is resolved.
• Marketing preferences: Remain active until you withdraw your consent.

At the end of the retention period, information is securely deleted or anonymised in a way that cannot be traced back.

You have the following rights regarding your personal information:

8.1 Right of Access

You may request at any time to know what information we hold about you. We will fulfil this request within thirty (30) days.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. Some information can be updated directly in your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, information required to meet legal obligations may not be possible to delete.

8.4 Right to Object to Processing

You may object at any time to marketing communications or profiling. To do so, write to [email protected].

8.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before the withdrawal.

qbc88 strictly provides services only to those aged 21 and above. We never knowingly collect or process the information of anyone under the age of 21.

If we become aware that information has been collected from a minor, we will immediately close that account and securely delete the information.

If a parent or guardian suspects that their minor child is using our platform, please contact us at [email protected].

qbc88 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Displaying a notice on the website
• Sending a direct message to your registered email
• Obtaining consent to the new policy at your first login

Continued use of the platform after a change will indicate that you have agreed to the updated policy. The "Last Updated" date at the top of the page always reflects the current version.